born in a small, Southern California, blue-collar beach town, graced with world-class point breaks and seaside racetracks, where ghosts of a once towering oil industry still linger in the shadows. Iron & Resin is the brainchild of several friends who, after decades of collective experience building successful clothing brands, decided to turn back the clock and start anew. the result is a small, hand built collection of goods that draws heavily upon the founder's own lifestyles and experiences.
we’re a small brand. much smaller than most folks realize. it gives us a sense of freedom to do things our own way. to flip the bird to the conventional. but it also means you put everything on the line. and sometimes you take it in the teeth. but if you’re passionate about what you do, no amount of beat down will keep you down.
you will be joining a highly motivated, growing organization with expectations beyond your normal course of duties. we value teamwork and provide a supportive environment for success.
Current Openings
Customer Service Representative
Description:
We’re looking for someone who excels and looks forward to providing support to consumers through multiple channels of communication, including email, phone and live chat. We're looking for someone who has a go-get-em attitude, is empathetic, passionate, and stoked about helping customers get their dream gear in hand.Role will be five half days a week in our Ventura Studio. Occasional weekend and evening availability is expected as we move into Black Friday and Holiday. Shifts will initially run from: 9:00a - 1:00p with anticipated expansion of hours in Holiday season.
Requirements:
- Answer any and all inquiries related to Iron & Resin's products, marketing, and content
- Own the customer experience and working to exceed customer expectations
- Manage and track all outstanding repair tickets
- Proactively look for solutions to problems and propose improvements if an existing process or system would work better
- Facilitate and oversee resolution of conflicts for both online and retail consumers
Qualifications:
- Located in California with the ability to be in our Ventura, CA studio five days a week
- You're a problem-solver who looks to go beyond standard practices to ensure a customer's experience is one to remember
- You can execute and make decisions without a playbook or laid out instructions
- You have a general understanding of product, and a desire to learn more about apparel
- You're someone who can do a handful of things. This role will assist the marketing and warehouse teams
- A reliable home internet connection
- Evening, weekend, and holiday availability
APPLY NOW
Retail Store Sales Associate
Description:
The Retail Store Sales Associate is responsible for providing a high level of customer service, product knowledge and brand awareness, identifying current and future customer needs by establishing rapport with existing and potential customers and providing an exceptional brand experience through sales, customer service and retail storytelling. In this role the Sales Associate will provide support to the Store Manager, ensuring all sales goals are met, inventory levels are maintained and visual merchandising, housekeeping and safety standards are upheld throughout the store.
Key Responsibilities:
- Provides excellent customer service and cultivates an exceptional experience in retail store, building positive energy for the brand
- Supports the store management team by participating and leading in daily opening and closing procedures and operational tasks and projects
- Delegates responsibility when leading shifts, keeping sales staff motivated and on task
- Supports the Store Manager in reaching and succeeding daily and monthly sales goals
- Develops a strong knowledge of company history, brand aesthetic, philosophy and lifestyle and effectively communicates information to customers
- Collaborates with management to effectively execute restocking and placement of product in accordance with brand guidelines and visual and display standards
- Participates and contributes to a culture of strong communication and teamwork to ensure a seamless balance between customer engagement, operational tasks and visual merchandising
- Upholds all company policy and procedures to support the efficiency and profitability of the store
- Assists Store Manager in maintaining proper inventory levels at store
- Takes initiative and actively participates in housekeeping and organizational projects throughout the store
- Participates with coordination, preparation, and breakdown of retail store events and pop ups
- Assists in semi annual retail store inventory counts
- Assists in all other store related projects as directed by management
Required Qualifications:
- Exceptional customer service and selling skills and a desire to achieve the highest level of customer
satisfaction
- Strong interpersonal and communication skills
- Good project, time management and organizational skills
- Eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
- Strong computer skills, including GSuite, Microsoft, inventory management, CRM platforms and other organizational computer applications
- Understanding of industry and company best practices for customer acquisition and retention
- Able to lift and carry heavy objects, reach overhead, bend, kneel, stoop and stand for long periods of time
- Available to work weekends, holidays and evenings
- Projects a positive image of the organization to employees, customers, industry and the community
Please hit the link below, send an email with your resume and why you'd be a great fit! Please put, "Retail Sales Associate Application" in the subject line.
APPLY NOW
Read Our Brand Story
our brand mission is to create purposeful and quality-built provisions and make them last a really long time. we believe in owning fewer, quality things and making them last a long time. timeless goods that will be relevant in your closet for years to come. you know, the kinds of things we’re proud to own and wear.
#purposebuiltprovisions
The Iron & Resin Garage
there's no question that our brand roots are centrally located within the historic downtown of Ventura, CA. it was only fitting that the Iron & Resin Garage carried on the nostalgic pulse of a one-hundred year old building in a blue-collar beach town, steeped by cattlemen, oil roughnecks, and infamous surf breaks.
find it at 324 E. Main St., Ventura, CA
